We Want You toLove Your Magnets.

Because each magnet is personalized with your own photos, we are unable to accept returns or exchanges simply due to a change of mind. Custom products are made specifically for you and cannot be restocked or resold.

However, if your order arrives damaged, defective, or is not what you ordered, we will absolutely make it right. Please review the sections below for how we handle those situations.

If your magnets arrive damaged, broken, or significantly different from what you ordered, please contact us within 7 days of delivery. We'll review your case and work quickly to send a replacement or issue a refund.

To help us resolve your issue as fast as possible, please have your order number ready and include a photo of the damaged or incorrect item when you reach out.

Orders can be cancelled before production begins. Once your photos have been sent to print, cancellation may no longer be possible. If you need to cancel, please contact us as soon as possible after placing your order.

We process orders quickly, so the sooner you reach out, the better chance we have of stopping production before your magnets are made.

To request a return, refund, or cancellation, please contact us directly using the information at the bottom of this page. Include your order number, a brief description of the issue, and any relevant photos if your order arrived damaged.

We review every request individually and aim to respond within 1–2 business days. Approved refunds are processed back to your original payment method and may take 3–5 business days to appear.

We do not offer exchanges for custom photo magnets unless the item you received was damaged or incorrect. If you'd like a different size or format, we'd be happy to help you place a new order.

If you're unsure which size or package is right for you before ordering, feel free to reach out — we're happy to help you choose.